Privacy Policy

This website is owned by IVORE brand of Emilar bv
Contact details:
Cederstraat 18a, 2220 Heist-Op-Den-Berg
VAT number: BE 0457921855

Legal notice

IVORE acts as the controller for the processing of your personal data collected on the website https://www.ivore.eu (“website”) and the associated mobile applications (the “Applications”). IVORÉ makes every effort to protect your absolute privacy when you visit the Website or use the Applications.

By booking your service with IVORÉ, you accept our General, Privacy and Cookies

policies, which are designed to answer any questions you may have about the processing of your personal data.

The user can, free of charge and upon request, always oppose the use of his data

for direct marketing purposes. To do so, please contact us at hello@ivore.eu

In accordance with the Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data, the user has a legal right to access and, if necessary, correct his personal data. Provided proof of identity (copy of identity card), you can obtain written communication of your personal data free of charge by means of

a written, dated and signed request to hello@ivore.eu. After

identification, the copy of your identity document will be deleted from our servers. If necessary, you can also request that data that is incorrect, incomplete or irrelevant be corrected or that your data be transferred via a common file format. IVORÉ may collect anonymous or aggregated data of a non-personal nature, such as browser type or IP address, the operating system you use or the domain name of the website from which you come to https://www.ivore.eu. This enables us to permanently optimize our website for users. Also read our Cookie Policy in relation to this.

If you have the impression that your privacy rights have been violated, please inform us of the alleged violation via hello@ivore.eu.

You of course have the right to file a complaint with the College for the Protection of Privacy (www.privacycommission.be), Drukpersstraat 35, 1000 Brussels.

IVORÉ reserves the right to make changes to the privacy statement. Therefore, check the privacy statement regularly for an update.

Categories of collected data

The data that you provide to us on a voluntary basis. When you register with IVORÉ, fill in a booking for a service or change the information in your online account, IVORÉ collects your personal data that you have agreed to pass on to us. This personal information includes, in particular, your e-mail address and your password, and your personal information (date of birth, telephone numbers, etc.), and any service reviews

that you may post on the Website or via the Applications.

Whenever you provide information regarding your payment card, we give you the

opportunity to register your details to facilitate future transactions on the Website or via the Applications. If you decide to register your details, only the expiry date of your card and an identification code for bank transactions will be kept. This information can be used for future payments via our secure payment platform.

Your browsing data

When you surf the Website or use the Applications, IVORÉ collects information about your browser session. For example, IVORÉ collects information about your browsing history on the Website or on the Applications: pages viewed, searches made, bookings, feedback, refund requests, etc.

IVORÉ also uses cookies to store and access information (for more information about our use of cookies, please refer to the “Cookie Policy” section).

Our use of your data

Your personal data is processed electronically for the following purposes:
Processing of reservations and E-Shop. When you make a reservation and/or purchase a product on the Website or via an Application, the essential personal data necessary to process your reservation are processed. These data are also processed to enable us to monitor the customer relationship and to fulfil our accounting obligations (your invoices).

Communications relating to the service offered by IVORÉ
IVORÉ sends you different types of e-mails:
E-mails relating to: your reservation, confirmation of your service, feedback form, refund form, cancellations.

Other e-mails: welcoming new customers, information about your activity or inactivity, new offers from IVORÉ.

Customised e-mails: for more information about our use of personalised e-mails, please refer to the section “Customisation and optimisation of your experience”.

An unsubscribe link is included in all communications we send, allowing you to unsubscribe from our communications at any time.

Customisation and optimisation of your experience

Based on an analysis of your browsing data and the information you can provide on the Website and via the Applications, we will send you personalised emails and advertisements relating to the services that IVORÉ offers you, to ensure that we can offer you the most suitable services, and relating to the features available on the Website (alerts, sales launches). We may also send you notifications via the Applications, if you agree to receive this type of notification. By analysing the data relating to your activity on the Website, we can improve your experience on the Website: we use these analyses to propose the most relevant types of offers based on your experience.

Web analytics

The data for your bookings are analysed to obtain statistics, which are then used to determine Style Up’s sales policy.

Sharing your data

Your data is shared with the masters involved in the execution of your booking, to ensure that it is carried out correctly. We also work with third-party vendors to tailor your experience. In that regard, we provide them with only the information they need to perform their tasks. Our external providers are contractually obliged to process the personal data received exclusively for the agreed purposes and in accordance with the applicable regulations.

Data retention periods

The personal data you provide in relation to your online account and your bookings and your browsing data will be retained for ten years after your last activity on the Website or the end of your last service.

After this ten-year period, your online account will be automatically deactivated and you will have to create a new account if you wish to use our services again.